Project Scope

Horwath HTL conducted a thorough operational assessment of the Isparta Hilton Garden Inn, aimed at enhancing performance and aligning the property with brand standards. Our “Hotel Check-up” service involved a holistic review of the hotel’s operational metrics, guest feedback, and market positioning to identify areas for improvement and unlock the property’s potential for higher profitability and guest satisfaction.

We began by analyzing key performance indicators (KPIs), including occupancy rates, ADR, RevPAR, and departmental profitability. By benchmarking these metrics against market trends and brand standards, we identified opportunities for optimization in pricing strategies, room inventory management, and cost control. The analysis also uncovered areas requiring immediate attention, such as maintenance backlogs, staffing efficiency, and customer service delivery.

Guest satisfaction was a central focus of our evaluation. Through the analysis of customer feedback and online reviews, we pinpointed specific issues impacting the guest experience, such as room quality and responsiveness of staff. We provided actionable recommendations to address these concerns, including training programs to enhance staff competencies and upgrading room amenities to meet Hilton brand expectations.

In addition to operational improvements, we advised on marketing and revenue management strategies, emphasizing dynamic pricing and targeted promotions to attract both leisure and business travelers. Our team also highlighted the potential for increasing ancillary revenue through enhanced F&B offerings and curated local experiences.

The result of our intervention was a clear roadmap for the Isparta Hilton Garden Inn to improve its operational efficiency, elevate its guest experience, and strengthen its competitive position in the regional market.

Project Location

Isparta, Turkei