All modules / Prototyping & Automation
Module 006 · Go deeper
Build the tool, automate the job, no code
Duration
4 hours
Format
Half day, on-site
Audience
Anyone with a job nobody has had time to fix
About the module
Every hotel has jobs nobody has time to fix: a form that is still paper, a report copied between three systems by hand, a request that sits in an inbox until somebody remembers it. Some of those need a small tool that does not exist yet. The rest need the systems you already pay for to talk to each other. This workshop does both, in pairs, on a problem from your own property, and neither half involves writing code.
Who it is for
Anyone with a job nobody has had time to fix, the department heads who own those jobs, and the IT or systems owners who field these requests.
Learning objective
Specify and build a working prototype for a real operational problem, automate a manual process across the tools you already use, and judge which of the two a problem actually needs.
Bring this module to your team
Tell us who would be in the room and what they work on. We will suggest how to run it, on its own or with other modules.
What you will do
Tell the problems worth prototyping from the ones that need an automation instead
Write a one-page specification: problem, users, core features, constraints, success criteria
Direct AI to build a working prototype from that specification, without writing code
Hand your prototype to another pair and watch what they break
Decide whether a prototype gets kept, thrown away, or handed to IT
Map a manual process into a trigger, a set of steps and an end state
Connect the systems you already pay for, and place AI at the step that needs judgement
Judge when Zapier or Make is enough, when n8n is the right answer, and what must never run unattended
Lessons
2 parts · 4 hours in total
Section 006-1 · 135 min
From Problem to Working Prototype
Watch a vague request get built into the wrong thing, then trace the fault back to the specification rather than the build. Each stage is taught, demonstrated live, then run by each pair on a problem from their own property, through Frame, Spec, Build, Test and Decide. Test means handing your prototype to another pair, who use it wrong on purpose.
You leave with: A working prototype built from your own specification, the spec template that produced it, and a keep, bin or escalate decision.
Section 006-2 · 95 min
From Manual Steps to a Workflow That Runs Without You
Watch an automation fire live in the room, a review arriving, getting classified, drafted, routed and logged without anyone touching it, then take it apart. Five stages, each taught and then run on a process you currently do by hand: Map, Wire, Insert AI, Test and Hand Over. Closes on the ladder from Zapier and Make to a self-hosted n8n, and on what an automation must never do unattended.
You leave with: One real process automated end to end, the ladder for choosing a platform, and a written list of what stays under human control.
What you leave with
A working prototype
Built in the session from your own one-page specification, and tested by a pair who did not write it.
A specification template
The format that separates a prototype which works from one that misses, reusable on the next problem you bring it.
A running automation
One real manual process wired end to end, with AI placed at the single step that needs judgement.
A tool and escalation ladder
Which platform fits which job, what needs a human gate, and the point where the work belongs to IT.
How we tailor it
The prototype and the automation are built on problems the team nominates beforehand.
Automations connect the tools the organisation already pays for.
IT or systems owners can join, so what is built fits the property’s own rules.
Included in
Packages
Included
Example programmes
Included
Next step
Plan Prototyping & Automation for your team
Every module is a half day on-site, fitted to your AI tools, your documents and your policy before it runs. Or email singapore@horwathhtl.com.
Upcoming dates. Public dates to be announced. Contact us to arrange a workshop for your team.