India: Evolving the Service Playbook

By Vijay Thacker on June 4, 2021

Evolving the Services Playbook Page 1

The pandemic has created a need, and opportunity, to evolve the services playbook at hotels. The underlying principles equally apply to other service sector operations.

Vijay Thacker, of Horwath HTL India, has released his latest thoughts and reflections of the state of hospitality, amidst the current pandemic outbreak.

Vijay Thacker

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Vijay Thacker