Designing through the Wellness Lens
By Horwath HTL on June 15, 2020
Industry Report: Designing through the Wellness Lens
The latest report by Horwath HTL Health & Wellness provides key guidelines to successfully design wellness resorts.
In order for wellness resorts to serve their purpose of providing immersive and transformative experiences to their guests, a specialized and meticulous design process is required. Such a process must not only ensure that physical spaces are in tune with the particular psychology of guests staying at wellness resorts, it must equally enable delivering personalized, seamless and intuitive guest services.
Starting with an overview of wellness resort characteristics and the unique mindset and behaviors of guests staying at such resorts, this paper demonstrates the crucial importance of placing guest experience and ease of operations at the core of the wellness resort design process.