Artificial Intelligence in Hospitality – A New Era Beckons
By Prof. Dr. Christian Buer on April 24, 2024
The hospitality industry, renowned for its rich tradition of personalized service and warm human interactions, stands on the precipice of a technological revolution that promises to redefine its very essence.
The advent of Artificial Intelligence (AI) within this sector is not merely an incremental change; it represents a seismic shift in operational paradigms and guest experiences. As we dive into this new era, a dual narrative emerges, juxtaposing the relentless march of technology against the timeless value of human touch.