Never Forget: 20 years after 9/11, hotel industry veterans remember the impact of the terrorist attacksSeptember 9, 2021
Excerpt from Long Live Lodging: Lodging Leaders Podcast – listen to the full podcast here
Comparing and contrasting how ‘external events’ alter hospitality sector, experts see strong post-pandemic comeback
As hospitality industry leaders and analysts dissect COVID-19’s enduring jolt on hotel performance, they frequently refer to 9/11 as an historical point of reference on how the post-pandemic economic recovery might unfold.
This Saturday marks 20 years since the terrorist attacks killed nearly 3,000 people and injured 6,000 others in New York City, Washington, D.C., and Shanksville, Pennsylvania.
Many of those killed were employed in the travel and tourism industry, including airlines, hotels and restaurants, making the event even more horrific for millions of other hospitality workers.
Most Americans born before Sept. 11, 2001, remember where they were when they learned about the terrorist attacks on our homeland. The industry veterans Lodging Leaders interviewed were no different.
Paul Breslin is Managing Director at Horwath HTL Atlanta, an Asset Manager. He also is an Executive in residence for lodging at Georgia State University, J. Mack Robinson College of Business, Cecil B. Day School of Hospitality.
On 9/11 Breslin was managing the Sheraton Atlanta. He was in his office when his wife called and asked if he’d seen the news. He went to the hotel’s bar and restaurant where TV news was broadcasting the early stages of the attacks.
“It was just unbelievable,” Breslin said. “I knew it was going to change everything.”
The hotel was nearly full, including a large group of employees of Dow Chemical undergoing Six Sigma training.
20th Sep 2021-22nd Sep 2021
Madinat Jumeirah, Dubai, U.A.E
27th Sep 2021-28th Sep 2021
Panama City, Panama
27th Sep 2021-30th Sep 2021
JW Marriott Desert Ridge Resort, Phoenix, Arizona
30th Sep 2021-1st Oct 2021
Westin, Bangkok, Thailand
7th Oct 2021-9th Oct 2021
The Gwen Hotel, Chicago
11th Oct 2021-12th Oct 2021
Palacongressi di Rimini, Rimini, Italy
11th Oct 2021-13th Oct 2021
12th Oct 2021-12th Oct 2021
Palacongressi di Rimini Italy
19th Oct 2021-20th Oct 2021
Fairmont Singapore and Swissotel The Stamford
20th Oct 2021-22nd Oct 2021
Fairmont Singapore & Swissotel The Stamford
25th Oct 2021-27th Oct 2021
Tivoli Marina Vilamoura Algarve Resort
25th Oct 2021-27th Oct 2021
Tivoli Marina, Vilamoura, Algarve
26th Oct 2021-28th Oct 2021
7th Nov 2021-9th Nov 2021
New York, USA
10th Nov 2021-12th Nov 2021
Grand Hyatt Baha Mar, in Nassau Bahamas
14th Nov 2021-15th Nov 2021
JACOB K. JAVITS CENTER – NYC
22nd Nov 2021-23rd Nov 2021
8th Dec 2021-10th Dec 2021
- Whether out of necessity or caution, owners and operators must do everything they can to control overhead costs, op… https://t.co/vj2Bzvc6bg
- Thailand’s ‘Phuket Sandbox’ scheme is a ray of hope for Asia’s tourism industry https://t.co/OGuZVXwKZ1 @JohnFareed @Bench_News
- Drawing on our diverse experience and research capabilities, Horwath HTL publishes a variety of studies that assist… https://t.co/iXny3CdFtG