Operational Support
Resort Operational Review and Strategic Assessment
Horwath HTL was engaged to conduct a comprehensive operational review and strategic assessment for a resort facing challenges with stakeholder alignment, operational efficiency, and financial governance.
The project aimed to address key pain points impacting the resort's performance and satisfaction levels among stakeholders, including villa owners, management, and subcontractors.
Project Scope
The engagement involved a multi-faceted approach to identify structural inefficiencies and contentious issues within the resort’s operational framework.
This included evaluating existing agreements, decision-making processes, and communication practices between stakeholders to ensure clarity and transparency. Financial governance was also reviewed, focusing on accounting practices, cost allocation mechanisms, and reporting standards to align with industry best practices.
Additionally, the project addressed disputes related to financial charges, invoice discrepancies, and operational responsibilities.
The scope extended to assessing the resort’s market positioning, service standards, guest experience metrics, and maintenance practices.
Independent inspections were conducted to provide actionable insights into improving quality standards. The review also included recommendations for optimising organisational structures and enhancing management capabilities.
Outcomes & Benefits to the Client
The deliverables provided the client with a clear roadmap to pursue further action to resolve structural issues affecting the resort’s operations.
Contact for Project
Project Location
North Island, New Zealand
