Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

Report

India Hotel Market Review 2024

2024 was a sumptuous feast, even if the Xacuti seemed to be under par. The India Hotel Market Review 2024, published by Horwath HTL, presents a comprehensive analysis of the country’s hospitality sector, highlighting its growth, challenges, and future opportunities.

Vijay Thacker
Vijay Thacker
Managing Director, India
Viewpoint

Between visibility and independence – the dominant market position of Booking.com

The online travel agency (OTA) Booking.com was founded in Amsterdam in 1996 and is now one of the best-known international booking portals for vacation accommodation.

Susann Sparwasser
Susann Sparwasser
Consultant, Germany
MarketCompass

New York, NY

This is just one of the 110 markets that we cover in our MarketCompass Lodging Reports, the most comprehensive overview in the industry. This report analyzes New York City’s lodging market for 4Q 2024, covering luxury to economy classes. The city’s hotel market is top-tier, despite challenges like high living costs.

Bryan Younge
Bryan Younge
Managing Partner, USA
MarketCompass

Washington DC

This is just one of the 110 markets that we cover in our MarketCompass Lodging Reports, the most comprehensive overview in the industry. The MarketCompass Lodging Report Washington-Arlington-Alexandria is a critical region in the U.S. economy, driven largely by federal government activities. The region benefits from having one of the most educated workforces in the country, with high-income levels that support a stable consumer market. Federal employment provides job security and substantial wages, which in turn bolster demand for hospitality services from both government employees and contractors. However, the region’s dependence on government jobs limits growth potential in the private sector, especially in tourism-related industries.

Bryan Younge
Bryan Younge
Managing Partner, USA
MarketCompass

Boston, MA

This is just one of the 110 markets that we cover in our MarketCompass Lodging Reports, the most comprehensive overview in the industry. This report analyzes the Boston lodging market, highlighting its “Prosperous” ranking at the 82nd percentile nationally. Boston’s economy is driven by healthcare and tech sectors, yet faces challenges like sluggish job growth and high living costs.

Bryan Younge
Bryan Younge
Managing Partner, USA
Viewpoint

ROI of investing in guest service delivery

Hoteliers absolutely must place more emphasis in the annual budget on training and empowering the people delivering our service. The tangible aspects of any lodging asset are easy to value – the real estate, physical structures, grounds, FF&E, and amenities—and make estimating return on these investments a fairly straight forward process. However, many owners and operators neglect to consider the incredible impact exceptional guest service can have on bottom-line profitability.

Jason Raimondi
Jason Raimondi
Managing Director, USA