Crystal Li

主任, Beijing, 中国

李女士是北京办事处的顾问。


生物

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观点

Impact of employee turnover on profitability in the Austrian hospitality industry

Whether hiking in the alpine regions, skiing in winter, or exploring cities, Austria offers a diverse range of experiences that reflect its geographical and cultural richness. It highlights a unique balance between rich history and architectural diversity, and natural beauty and scenic landscapes. With 32,2 million registered tourist arrivals in 2024, Austria ranked among the most popular travel destinations worldwide. The country’s high figures in tourist arrivals have notably contributed to the economy, with the hospitality and tourism industry accounting for around 4.7% of the country’s GDP in 2024.

Brigitte T. Gruber
Brigitte T. Gruber
Managing Partner, Austria
报告
观点

India Hotel Market Review 2025

Horwath HTL’s India Hotel Market Review 2025 provides a year-end analysis of India’s hotel market performance, combining CoStar performance data with Horwath HTL’s supply research and market insights. The report reviews national trends and key city performance, highlights the opportunities and challenges shaping hotel owners, investors, developers and operators, and outlines how India’s hotel sector continues to grow despite global and domestic disruptions.

Vijay Thacker
Vijay Thacker
常务董事, India
观点

Turning Spas, Gyms and Retreats into profit centers

Historically, spas and gyms were considered an “amenity” or a nice-to-have perk intended to elevate the brand perception or to fulfil the “star rating” requirement. Today, the growing global emphasis in the post-COVID era on healthy lifestyles, work-life balance, mental wellbeing, and mindful living is driving increased spending on wellness services and retreat experiences.

Michelle Song
Michelle Song
主任, Singapore
观点

A tribute to Hotel General Managers

Across the hospitality industry, the role of the Hotel General Manager (GM) has continued to expand in both scope and complexity over the years. Nowhere is this more visible than during regional or global GM conferences organised by international hotel groups, where General Managers gather to align on corporate direction and priorities.

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore
观点

Hotel boom at the expense of the city?

In Kaiserslautern, ECE plans to convert vacant retail space in the “K in Lautern” mall into a 139-room hotel, raising concerns among existing hoteliers already facing low occupancy rates and recent competition from a 146-room Holiday Inn Express opened in 2023. The project highlights a critical question: who bears the risk of new hotel developments in markets with existing overcapacity, especially when hotel investments are difficult to reverse and failed projects can become permanent urban planning burdens?

Susann Sparwasser
Susann Sparwasser
顾问, Germany
观点

Unlocking hidden value in hotel real estate

Hotel profitability is under increasing pressure due to inflationary headwinds and payroll increases. Relying on traditional income sources is no longer enough: owners, operators and asset managers are now identifying alternative sources both within the hotel and around the site and available land. Strategic thinking on maximising revenue per square metre within the building footprint has led to some creative ideas which crucially do not impact the core business.

Weldon Mather
Weldon Mather
主任, Ireland