Jessica Santos
Analyst, Atlanta, USA
Jessica Santos is an Analyst who demonstrates considerable skill in the areas of strategic planning, brand analysis, feasibility studies, and operational reporting.
Bio
Jessica Santos is an Analyst at Horwath HTL, bringing a strong foundation of expertise in strategic planning, brand analysis, feasibility studies, and operational reporting. Her analytical approach and attention to detail make her a key contributor to delivering data-driven insights and actionable recommendations for clients in the hospitality sector.
With seven years of experience in the hospitality industry, Jessica has developed a comprehensive understanding of the complexities and nuances of the field. Before joining Horwath HTL, she served as VIP Sales and Operations Manager for a luxury tour operator, where she honed her skills in high-level client service, operational efficiency, and bespoke travel planning.
Jessica’s academic background further reinforces her professional capabilities. She holds a Master’s degree from the prestigious École Hôtelière de Lausanne, where she specialised in hotel development and asset management. This advanced training equipped her with a deep knowledge of the financial and operational aspects of hospitality real estate, positioning her as a valuable resource for stakeholders seeking to optimise their assets and strategies.
At Horwath HTL, Jessica applies her diverse experience and education to support clients in achieving their goals. Her ability to combine strategic vision with practical solutions ensures the delivery of high-quality advisory services tailored to meet the specific needs of each project.
Jessica is passionate about driving excellence in the hospitality industry and is committed to contributing to the success of the clients and projects she supports.
Jessica's Experience
Bold steps forward
We help clients achieve extraordinary outcomes.
Global Franchise and License Fee Comparison
Global
Hospitality
Market & Feasibility Study for Luxury Ski Resort
Wyoming, USA
Hospitality
Market Study for RV Park
Fredericksburg, USA
Hospitality
Brand Selection & Development of Lifestyle Hotel
Roswell, GA, USA
Hospitality
Due Diligence of L’Ermitage Hotel, Beverly Hills
Beverley Hills, USA
Hospitality
Impact Study and Incentive Review
Memphis, USA
Hospitality
BOH Planning for Large-Scale Resort Development
Orlando, USA
Hospitality
Global Business Landscape & Non-Gaming Trends
Global
Hospitality
Expert insights
Cutting edge analysis.
Beyond hotels – luxury rentals rewrite travel playbooks
Luxury travel is evolving, and the traditional divide between five-star hotels and private residences is quickly disappearing. In destinations such as Park City, Utah, travellers now expect the comfort and scale of a home combined with the seamless service of a luxury hotel. At the same time, hotels are embracing a more residential feel – prioritising space, privacy, and thoughtful design. In a new article for Branded Residential, Bryan Younge explores these themes.
Unlocking hidden value through creative asset management in hospitality
In today’s hospitality landscape, asset managers face a triple squeeze: rising construction costs, escalating labor expenses and flattening ADRs. At the same time, hotel guests demand more personalized, differentiated experiences. In this climate, underutilized spaces — breakfast rooms, lobbies, parking lots — aren’t just dead weight. They’re latent assets waiting to be activated.
The ecosystem edge: maximizing stadium naming rights
The practice of selling naming rights for professional sports stadiums has grown into one of the most visible and lucrative sectors of sponsorship marketing. What was once considered a novelty—putting a corporate name on a building—has become a multi-billion-dollar industry with far-reaching implications for teams, municipalities, investors, and brand partners alike. In the NFL alone, naming rights agreements collectively generate well over a billion dollars annually, and new deals continue to climb to unprecedented valuations. Yet the naming rights story is no longer simply about signage, media mentions, or having one’s brand on the skyline. Today, the real value is unlocked when the naming rights contract is designed as part of a fertile ecosystem—a symbiotic environment where the sponsor’s brand, the stadium, the fans, and the surrounding community are actively engaged. The name on the building becomes only one component of a broader, carefully orchestrated strategy.
Hoteliers adjust to US government slowdown
It’s no secret government policy changes have shifted the ways domestic organizations operate in 2025. For U.S. hotels, slowdowns of government-related business have impacted a variety of stakeholders in the space, and depending on the portfolio, some more than others.
Chain scale hopscotch: benefits and challenges of moving up and down
Any hotel chain knows of the existence of the chain scale, a ranking system based on hotels’ average daily rate and the number and quality of amenities and services they offer. The chain scale offers six classes—luxury, upper upscale, upscale, upper midscale, midscale and economy— and chains can move from one to another as they make changes to hotels, such as adding (or subtracting) an amenity or altering their room rates. Are there any advantages to moving up or down on the chain scales? Absolutely, say industry experts. First, let’s look at why the chain scale is important.
Realigning hotel markets: the untapped fiscal opportunity for US cities
Cities across America are searching for ways to expand their tax base without overburdening residents. Raising property taxes is politically toxic. Sales taxes rise and fall with the business cycle. Grants and one-off windfalls disappear as quickly as they arrive. Yet one of the most dependable revenue engines sits in plain view: hotels.