Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

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Tactful ways to manage scope creep with demanding finance clients

In the world of finance projects – where accuracy, compliance and tight budgets are nonnegotiable – scope creep can easily turn a well-defined engagement into a resource drain. When scope creep happens, project requirements begin to expand beyond the original agreement, often through a series of small, incremental changes that were not formally approved.

Bryan Younge
Bryan Younge
Managing Partner, USA
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Cuando el termómetro se rompe: el calor extremo que está marcando el verano en América Latina

Hay un tipo de calor que no se discute. No es “qué lindo día”, ni “se siente pesado”. Es el calor que te obliga a cambiar planes, a buscar sombra como si fuera un lujo. Ese calor volvió a aparecer con fuerza en América Latina entre el cierre de diciembre de 2025 y los primeros días de enero de 2026, con registros que, en varios lugares, quedaron cerca de marcas récord para la época. Y lo más importante: en las ciudades, se vive peor.

Julia Chudnobsky
Julia Chudnobsky
Sustainability Lead, Argentina
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The campus as destination

How universities can use hospitality discipline to strengthen enrollment, revenue, and long-term resilience A university campus is one of the most complex real estate products in most markets. It is a learning environment, an employer, a cultural institution, a civic landmark, a landlord, a transportation network, a public realm, and in many towns, the closest thing to a year-round destination resort. Yet most universities still manage the campus experience as a set of separate functions rather than as a single, intentional “arrival-to-departure” journey.

Bryan Younge
Bryan Younge
Managing Partner, USA
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The signals beneath the headlines

The final work week of the year has a distinct rhythm. Calendars thin out, inboxes slow just enough to create breathing room, and the urgency that defined much of the year gives way to reflection. It is one of the few moments when the lodging industry can step back from daily execution, absorb what has actually unfolded, and consider what the approach of a new year may hold.

Bryan Younge
Bryan Younge
Managing Partner, USA
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Sustainability Insight

As Europe approaches the Christmas and New Year holidays, tourism flows are once again concentrating heavily in major cities and festive destinations. Winter pressure is urban, intense, and highly concentrated in time and space. Europe remains the world’s largest tourism region, with 625 million international tourists between January and September 2025, a 4 % increase over 2024, indicating continued strong rebound and growth. Put simply: the holidays won’t just be “busy.” They’ll be pressure-tests for city centres, infrastructure, housing, and resident tolerance.

Julia Chudnobsky
Julia Chudnobsky
Sustainability Lead, Argentina
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Fixed Income Market Under Pressure: Implications for Hotel Financing in 2026

The close of 2025 sends a clear message: long-term interest rates are rising, even as central banks hint at moderating official rates in 2026. For hotel owners and investors, this “disconnect” between short and long-term rates is redefining the cost of capital, debt structures and asset valuations.

Antoni Cuadrada
Antoni Cuadrada
Senior Director, Spain