Industry Report: Millennials as Employees & Guests

By Paul Breslin CHA, CHE, ISHC on June 27, 2018

Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are these Millennials and what do they want?

The Bad News: The hospitality industry will not be spared from them.

The Good News: Understanding the Millennial’s particularities as employees and guests in hotels can help hoteliers gain an edge over competitors.  

Horwath HTL Atlanta gives you the low-down.

About the author

Paul Breslin CHA, CHE, ISHC pbreslin@horwathhtl.com