Hospitality Experience

Hotel Operator Search and Selection

Horwath HTL provided advice and conducted a search for a new hotel operator for two family-owned and managed hotel assets. The project aimed to identify an operator capable of enhancing operational efficiency and aligning with the family’s long-term vision for the properties.

After thorough research and evaluation, the search focused on a theme park group that also manages hotels, leveraging its expertise in creating integrated guest experiences and managing diverse property portfolios.


Project Scope

Horwath HTL provided advice and conducted a search for a new hotel operator for two family-owned and managed hotel assets. The project aimed to identify an operator capable of enhancing operational efficiency and aligning with the family’s long-term vision for the properties. After thorough research and evaluation, the search focused on a theme park group that also manages hotels, leveraging its expertise in creating integrated guest experiences and managing diverse property portfolios.

The process began with a detailed analysis of the family’s objectives, including the desired level of operational alignment, brand synergy, and financial expectations. This ensured that the recommended operator would complement the hotels’ market positioning and target demographics while meeting profitability goals. Potential operators were identified based on their expertise in managing similar assets and their ability to integrate the hotel offerings with broader guest experiences.

Extensive due diligence was conducted on shortlisted operators. This included a review of their current portfolio, operational capabilities, guest satisfaction metrics, and financial stability. References from property owners and stakeholders who had worked with the operators were consulted to ensure a clear understanding of their performance and partnership dynamics.

The final recommendation was a theme park group with a proven track record in hotel management. Its experience in creating seamless guest journeys and operational efficiencies made it an ideal fit for the family-owned hotels. The negotiation process focused on securing favourable contract terms, establishing performance benchmarks, and ensuring alignment with the family’s goals.

The engagement resulted in a strategic partnership with the selected operator, setting the foundation for enhanced operational performance, guest satisfaction, and long-term growth for the hotel assets. Horwath HTL’s expertise ensured a well-informed decision-making process that aligned the family’s vision with the operator’s capabilities.

Hospitality
Transaction Advisory
Companies