Hospitality Experience
Performance Improvement Plan for Resort Repositioning
Horwath HTL conducted a comprehensive business operations review, identifying key areas for improvement and providing actionable recommendations to enhance overall performance. The review encompassed a detailed assessment of strategic business planning, sales, marketing, and revenue management, with a focus on aligning operational strategies with market trends and competitive positioning.
Project Scope
Horwath HTL conducted a comprehensive business operations review, identifying key areas for improvement and providing actionable recommendations to enhance overall performance. The review encompassed a detailed assessment of strategic business planning, sales, marketing, and revenue management, with a focus on aligning operational strategies with market trends and competitive positioning.
Customer experience was a core area of analysis, where opportunities to enhance guest satisfaction and loyalty were identified through service quality improvements and tailored offerings. The review included a thorough evaluation of market and competitive performance, benchmarking the property’s performance against industry standards to highlight gaps and opportunities.
Property operations and maintenance were assessed to optimise efficiency and ensure alignment with best practices. Recommendations addressed operational workflows, resource utilisation, and maintenance schedules to enhance operational resilience and reduce costs. The organisational structure was also reviewed, with suggestions to streamline roles and responsibilities for greater effectiveness and productivity.
Financial performance and budgeting were evaluated, with an emphasis on cost control, revenue optimisation, and forecasting accuracy. Capital expenditure planning was addressed to prioritise investments in areas that deliver the highest return while aligning with the long-term strategic vision.
For resorts undergoing repositioning, Horwath HTL provided tailored strategies to redefine market positioning and enhance competitive appeal. Capital planning was integrated into the repositioning strategy to ensure seamless execution of upgrades and enhancements. Additionally, the operator search and selection process was supported with expert guidance, helping clients identify and secure partnerships with operators best suited to achieve their goals.
The final deliverable was a comprehensive report outlining the findings and providing strategic, operational, and financial recommendations. By delivering a holistic review and practical solutions, Horwath HTL enabled clients to drive sustainable improvements across all areas of business operations.
