Our consultants were engaged to provide interim management for a boutique hotel facing operational challenges following a change in ownership. With no immediate replacement for the departing general manager, the owners required experienced leadership to ensure continuity in service standards and business performance.

Stepping into the role, we conducted a rapid assessment of the hotel’s operations, identifying key areas requiring immediate attention, including staffing, cost control, and guest experience. Working closely with the existing team, we implemented structured processes to improve efficiency, addressed staffing gaps, and provided hands-on guidance to department heads. Financial oversight was a key focus, with measures introduced to optimise cash flow, control expenditure, and enhance revenue management strategies.

In addition to day-to-day operations, we worked with the owners to refine the hotel’s positioning in the market, ensuring alignment with its target clientele. This involved reviewing pricing strategies, assessing distribution channels, and implementing marketing initiatives to strengthen occupancy and rate performance. Throughout the engagement, we provided regular reporting and strategic recommendations to the owners, ensuring they remained informed and involved in decision-making.

Our management enabled the hotel to operate smoothly during the transition period, maintaining service quality and financial stability while the owners recruited a permanent general manager. Upon handover, we ensured a structured transition, equipping the new management team with clear operational frameworks and a solid foundation for future success.

Project Location

Montréal, Québec, Canada