Chelsea Wong

Senior Consultant, Singapore

Chelsea Wong brings over a decade of experience in the hospitality consulting industry to her role as Senior Consultant at Horwath HTL's Singapore office.


Bio

Chelsea Wong is a Senior Consultant at Horwath HTL Singapore, bringing over a decade of experience in the hospitality consulting industry. Her expertise lies in market and financial feasibility studies, renovation and repositioning projects, operator selection, benchmarking, and destination development.

Since 2014, Chelsea has successfully led numerous consulting projects across dynamic markets, particularly in China and Southeast Asia. Her deep understanding of the hotel industry, combined with her hands-on experience in hotel operations and management, enables her to deliver insightful and practical solutions tailored to the unique needs of her clients. Her three years in hotel operations before transitioning to consultancy have provided her with a comprehensive perspective on the challenges and opportunities within the sector.

Chelsea’s passion for the hospitality industry is matched by her academic achievements. She graduated with first-class honours in Hotel and Tourism Management from The Chinese University of Hong Kong in 2010, reflecting her dedication to excellence from the outset of her career.

Chelsea continues to leverage her expertise and enthusiasm for the hospitality industry to drive successful outcomes for clients, positioning herself as a trusted advisor in the region’s ever-evolving tourism landscape.

Expert insights

Cutting edge analysis.

Report

Asia Pacific Hotel Sustainability Trends 2021

The „Asia Pacific Sustainability Trends 2021“ report offers an in-depth look at sustainability practices within the hotel industry across 15 countries in the Asia-Pacific region. Compiled from data provided by 2,356 hotels, this sixth annual report examines the evolution of energy and water usage, cost trends, and the adoption of sustainability initiatives, particularly in the context of the COVID-19 pandemic.

Robert Hecker
Robert Hecker
Managing Director, Singapore
Report

Asia Pacific Hotel Sustainability Trends 2022

Greenview and Horwath HTL are pleased to present the annual Asia Pacific Sustainability Trends 2022 report, which is published for the seventh consecutive year. This report presents results of the 2022 Horwath HTL Asia Pacific Hotel Industry survey. For this year’s report, a total of 2,586 hotels across 15 countries participated by contributing information about their uptake in sustainability practices as well as utility data from 2021 calendar year. The data is compared against a 2019 baseline to provide insight into the average changes in energy and water consumption and costs by country and service type pre and post pandemic. Additionally, sustainability practices undertaken by hotels were also analyzed to understand implementation status at the country level. Continuous spreading of awareness and scaling of solutions globally will enable further advancement in this region. We are proud to support the industry’s effort to benchmark best practices in sustainability, with the results of this report contributing towards publicly available industry-wide initiatives for hoteliers to understand their properties’ sustainability standing: the Cornell Hotel Sustainability Benchmarking study, Green Lodging Trends Report and Greenview Hotel Footprinting Tool. We would like to acknowledge and thank the Honorary Advisory Board for the Horwath HTL annual hotel industry surveys and the supporting Country Hotel Associations for their participation and strong support.

Robert Hecker
Robert Hecker
Managing Director, Singapore
Viewpoint

Fixing the Three-Meal Outlet

Classic All Day Dining restaurants struggle to compete with high-quality independent venues, in most cities. ADD outlets tend to be oversized, to accommodate breakfast demand, and lack compelling concepts. This results in underutilization and low average spend, compared to specialty and independent restaurants. The current approach is commercially unappealing and wastes an opportunity for the hotel to engage with the local community and develop its reputation. Horwath HTL and EDG Design have worked together to analyse ADD performance numbers across key markets in APAC, to understand and address this dynamic and drive more strategic F&B decision-making for these restaurants.

Robert Hecker
Robert Hecker
Managing Director, Singapore
Report

Asia Pacific Hotel Sustainability Trends 2020

The „Asia Pacific Sustainability Trends 2020“ report provides a detailed examination of sustainability practices in the hotel industry across 16 countries in the Asia-Pacific region. Despite the challenges posed by the COVID-19 pandemic, the report reflects ongoing efforts to improve sustainability across various aspects of hotel operations, including energy usage, water conservation, and the adoption of eco-friendly practices.

Robert Hecker
Robert Hecker
Managing Director, Singapore
Report

Asia Pacific Hotel Sustainability Trends 2019

The „Asia Pacific Sustainability Trends 2019“ report, developed by Greenview and Horwath HTL, provides a detailed overview of sustainability practices within the hotel industry across 13 countries in the Asia-Pacific region. With data from 2,453 hotels, this report offers insights into the region’s progress in energy and water usage, cost management, and the adoption of sustainability practices.

Robert Hecker
Robert Hecker
Managing Director, Singapore
Report

Bohol Resort Market, Philippines

Perennially popular for its Chocolate Hills and tarsier sanctuary, today Bohol has raised its profile internationally as an inimitable ecotourism destination. Recent tourism boom is propelled by the opening of new Bohol International Airport, infrastructure developments, and government’s continuous tourism promotion. Unique from other destinations, Bohol offers a myriad of attractions from landscape to seascape. Advantageous to Boracay, it boasts more than white sand beaches and is home to one of the world’s best diving sites. Every year Bohol Marine Triangle attracts avid divers with rich marine biodiversity. Unsurprisingly, Bohol has also caught the attention of investors for hotel and leisure developments. Unlike other commercialised resort destinations, Panglao exudes an idyllic charm and authentic hospitality from the local communities appealing to travellers who prefer tranquillity and quietness. As tourism accounts for 90 percent of Bohol’s industry, the critical question on the outlook of Bohol tourism is: “Amidst of rapid tourism growth, will Bohol be able to manage the dichotomy of sustainable tourism to maintain its positioning as a première ecotourism destination whilst being cautious of the environment degradation resulting from construction and tourist influx?”

Robert Hecker
Robert Hecker
Managing Director, Singapore