Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

The ROI of ESG in Hospitality

The hospitality industry thrives on providing experiences, but today’s most successful hotels and resorts prove that sustainability isn’t just good for the planet. It’s a game-changer for the bottom line. Gone are the days when ESG (Environmental, Social, and Governance) initiatives were viewed as a “nice-to-have.”

Alex Smith
Alex Smith
Partner
Report

New Zealand Hotel Performance Focus February 2025

New Zealand’s hotel market in February 2025 showed mixed regional performance, with RevPAR declining nationally by 1.8%, yet strong growth in areas like Queenstown and Nelson-Marlborough, while others faced challenges, amidst a backdrop of fluctuating international visitor arrivals and increased supply.

Wim Ruepert
Wim Ruepert
Director, New Zealand
Article

Hotel Financing Challenges in 2025

The modernization of Spain’s hotel sector has progressed at different speeds in recent years. While large hotel groups and high-category assets have successfully attracted investment for their repositioning, medium and small hotels— which constitute a fundamental part of the sector and are mostly owned by individual proprietors—face a structural deficit in CAPEX investment. This lack of resources limits their ability to modernize, affecting their competitiveness and jeopardizing their viability against large investors and hotel chains.

Antoni Cuadrada
Antoni Cuadrada
Senior Director, Spain
Viewpoint

International investors reshape the german-speaking hotel market

The recent acquisition of Munich-based hotel group Motel One by French investor PAI Partners underscores the growing interest of international investors in the German-speaking hotel market.

Susann Sparwasser
Susann Sparwasser
Consultant, Germany
Article

Talent Management in Independent Hotels: A Key to Competitiveness

The professionalization of Human Resources processes in independent and family-owned hotels is essential for improving competitiveness. Staff turnover, the lack of qualified talent, and the need to enhance organizational culture are challenges that can be addressed through effective training strategies, career development plans, and an attractive employer brand. Investing in talent management not only reduces costs and improves team satisfaction but also has a direct impact on service quality and guest experience.

Carol Trujillo
Carol Trujillo
Director, Spain
Report

Poland Hotels & Chains Report 2024

The Poland Hotels & Chains Report 2024 provides a comprehensive analysis of the Polish hotel industry amidst economic growth of 2.7% and geopolitical challenges.

Dariusz Futoma
Dariusz Futoma
Managing Director, Poland