Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

Viewpoint

AI in Hospitality: where it is working in Asia and where it is just marketing 

Every hotel owner in Asia Pacific has, by now, sat through a pitch that promised artificial intelligence would transform their property or their asset portfolio. The pitch is often well-produced, the demo is often impressive, and the price tag is almost always substantial. What is rarely clear, however, is what problem the technology solves for this asset – at this stage, under this ownership — and what it will take to realize that promise.

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore
Report

Buahan a Banyan Tree escape 

Buahan, a Banyan Tree Escape is a 16-key open-air luxury retreat in the highland valley north of Ubud, Bali in Indonesia. Built around a “No Walls, No Doors” architectural philosophy, it is the first fully open-air property in the Banyan Group portfolio — and one of the most formally recognised sustainable luxury properties in the world.

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore
Report

Canada Hotels & Chains Report 2026

The Canada Hotels & Chains Report 2026 provides a comprehensive overview of the Canadian hospitality sector, analysing both independent and branded hotel performance as of 2025. Drawing on industry data from CoStar and Horwath HTL’s proprietary research, the report evaluates market recovery, operational performance, supply distribution, and investment trends across the country.

Peter Gaudet
Peter Gaudet
Partner, Canada
Report

New Zealand Hotel Performance Focus March & Q1 2026

New Zealand’s hotel sector finished the first quarter with strong momentum, carrying forward the exceptional performance recorded across January and February 2026, with no material signs of demand weakness in March following world events that started on 28 February. Download the report below to read our full analysis and regional highlights.

Wim Ruepert
Wim Ruepert
Director, New Zealand
Viewpoint

How Sydney events reshape pricing, performance and demand

Damien Little
Damien Little
Director, Australia
Viewpoint

Too soon? Potential ramifications of regime change on Venezuela’s lodging industry

For decades, Venezuela has existed in a state of suspended potential – an economy with extraordinary natural resources, a strategic geographic position, and globally recognizable tourism assets, yet constrained by political instability, underinvestment, and deteriorating infrastructure.

Dr. Clay B. Dickinson
Dr. Clay B. Dickinson
Managing Director, USA