Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

Report

Australia Key Markets Hotel Market Outlook – Q4 2025

The data as published in the report is based on the economic forecast by Deloitte Access Economics for the December 2025 quarter, historical hotel performance from STR as of December 2025, as well as historical tourism data available as of September 2025, including forecasted domestic and international visitation from Tourism Research Australia (TRA) as at December 2025, which has been adjusted by Horwath HTL.

Damien Little
Damien Little
Director, Australia
Report

New Zealand Hotel Performance Focus February 2026

February was a standout month for the New Zealand hotel market, supported by strong international arrivals, a full events calendar, and favourable timing around public holidays.

Wim Ruepert
Wim Ruepert
Director, New Zealand
Report

Portugal Hotel & Chains Report 2026

Portugal’s hospitality market continues to mature with confidence, as internationalisation accelerates and the country cements its reputation as a premium European destination. International operators are reshaping the branded landscape at pace, while institutional investment remains robust and the pipeline of new developments signals sustained long-term commitment to the market.

José Gil Duarte
José Gil Duarte
Managing Director, Portugal
Viewpoint

The loyalty paradox: when AI books the room, who owns the guest relationship?

A traveler planning a three-night stay opens a chat window and types a request that sounds less like a search query and more like a conversation with a trusted concierge: a quiet room, a decent gym, a walkable neighborhood, flexible cancellation, a late arrival. The assistant asks a question or two, then offers a shortlist with crisp tradeoffs and a tone of calm authority. The traveler picks one. The assistant replies: ready when you are. Book?

Bryan Younge
Bryan Younge
Managing Partner, USA
Viewpoint

Prishtina’s hotel moment, opportunity with conditions

Kosovo’s tourism has expanded strongly in the post pandemic period, supported by macroeconomic improvements, diaspora engagement, and rising international visitation, yet Prishtina remains, above all, a gateway and business hub. That framing is useful because it sets expectations correctly. The capital is not primarily competing as a long-stay leisure destination. It functions as a connector and a centre of gravity for business, institutions, and international organisations, translating into demand that can be steady, but often short in duration and sensitive to convenience and value.

Adam Janko
Adam Janko
Senior Consultant, Croatia
Viewpoint

Costa Rica shifts from tourism icon to diversified investment powerhouse

Costa Rica has built one of the most recognizable tourism identities in the Americas, grounded in sustainability, biodiversity, and nature-based experiences. For decades, this positioning favored low-density, experiential hospitality formats, often at the boutique or eco-luxury end of the spectrum.

Deike Freytag
Deike Freytag
Costa Rica Country Manager, Dominican Republic