Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

Viewpoint

A tribute to Hotel General Managers

Across the hospitality industry, the role of the Hotel General Manager (GM) has continued to expand in both scope and complexity over the years. Nowhere is this more visible than during regional or global GM conferences organised by international hotel groups, where General Managers gather to align on corporate direction and priorities.

Khang Nguyen Trieu
Khang Nguyen Trieu
Director, Singapore
Viewpoint

Hotel boom at the expense of the city?

In Kaiserslautern, ECE plans to convert vacant retail space in the “K in Lautern” mall into a 139-room hotel, raising concerns among existing hoteliers already facing low occupancy rates and recent competition from a 146-room Holiday Inn Express opened in 2023. The project highlights a critical question: who bears the risk of new hotel developments in markets with existing overcapacity, especially when hotel investments are difficult to reverse and failed projects can become permanent urban planning burdens?

Susann Sparwasser
Susann Sparwasser
Consultant, Germany
Viewpoint

Unlocking hidden value in hotel real estate

Hotel profitability is under increasing pressure due to inflationary headwinds and payroll increases. Relying on traditional income sources is no longer enough: owners, operators and asset managers are now identifying alternative sources both within the hotel and around the site and available land. Strategic thinking on maximising revenue per square metre within the building footprint has led to some creative ideas which crucially do not impact the core business.

Weldon Mather
Weldon Mather
Director, Ireland
Viewpoint

Local roots, global scale: five key drivers of management company consolidation

The post COVID recovery did more than repair the U.S. hotel industry – it reshaped where value is being created and who is best positioned to capture it. Nowhere is that clearer than in the Sunbelt and its collar markets, where demographic shifts, corporate relocations and “year round leisure” have combined to produce outsized and often resilient hotel performance.

Bryan Younge
Bryan Younge
Managing Partner, USA
Viewpoint

Five drivers of hotel management company M&A in the Caribbean & Latin America (CALA) region

Independent hotel management companies are experiencing a period of accelerated growth across the Caribbean and Latin America (CALA), including Mexico. What was once a fragmented landscape of small, entrepreneurial operators is evolving into a dynamic ecosystem of increasingly sophisticated regional platforms — and capital providers are taking notice. For owners, investors, and lenders, the trend is not simply about operational preference. It reflects deeper structural forces reshaping the region’s hospitality sector: the need for local expertise, the pursuit of scale, the rapid modernization of technology and processes, and the growing demand for transparency, professionalism, and liquidity. Together, these drivers are creating a compelling case for independent operators as credible, aligned, and value‑enhancing partners for capital.

Dr. Clay B. Dickinson
Dr. Clay B. Dickinson
Managing Director, USA
Viewpoint

A unified vision for tourism readiness ahead of the World Cup

In 2026, the world will turn its eyes toward North America. For a month, the FIFA World Cup will become more than a global sporting competition – it will be a defining measure of how cities, nations, and industries craft human experience at scale.

Bryan Younge
Bryan Younge
Managing Partner, USA