Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

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Prishtina’s hotel moment, opportunity with conditions

Kosovo’s tourism has expanded strongly in the post pandemic period, supported by macroeconomic improvements, diaspora engagement, and rising international visitation, yet Prishtina remains, above all, a gateway and business hub. That framing is useful because it sets expectations correctly. The capital is not primarily competing as a long-stay leisure destination. It functions as a connector and a centre of gravity for business, institutions, and international organisations, translating into demand that can be steady, but often short in duration and sensitive to convenience and value.

Adam Janko
Adam Janko
Senior Consultant, Croatia
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Costa Rica shifts from tourism icon to diversified investment powerhouse

Costa Rica has built one of the most recognizable tourism identities in the Americas, grounded in sustainability, biodiversity, and nature-based experiences. For decades, this positioning favored low-density, experiential hospitality formats, often at the boutique or eco-luxury end of the spectrum.

Deike Freytag
Deike Freytag
Costa Rica Country Manager, Dominican Republic
Report

New Zealand Hotel Performance Focus December 2025-January 2026

The New Zealand hotel sector delivered a strong summer performance over December 2025 and January 2026, with both demand and pricing improving across most major markets.

Wim Ruepert
Wim Ruepert
Director, New Zealand
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Impact of employee turnover on profitability in the Austrian hospitality industry

Whether hiking in the alpine regions, skiing in winter, or exploring cities, Austria offers a diverse range of experiences that reflect its geographical and cultural richness. It highlights a unique balance between rich history and architectural diversity, and natural beauty and scenic landscapes. With 32,2 million registered tourist arrivals in 2024, Austria ranked among the most popular travel destinations worldwide. The country’s high figures in tourist arrivals have notably contributed to the economy, with the hospitality and tourism industry accounting for around 4.7% of the country’s GDP in 2024.

Brigitte T. Gruber
Brigitte T. Gruber
Managing Partner, Austria
Report
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India Hotel Market Review 2025

Horwath HTL’s India Hotel Market Review 2025 provides a year-end analysis of India’s hotel market performance, combining CoStar performance data with Horwath HTL’s supply research and market insights. The report reviews national trends and key city performance, highlights the opportunities and challenges shaping hotel owners, investors, developers and operators, and outlines how India’s hotel sector continues to grow despite global and domestic disruptions.

Vijay Thacker
Vijay Thacker
Managing Director, India
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Turning Spas, Gyms and Retreats into profit centers

Historically, spas and gyms were considered an “amenity” or a nice-to-have perk intended to elevate the brand perception or to fulfil the “star rating” requirement. Today, the growing global emphasis in the post-COVID era on healthy lifestyles, work-life balance, mental wellbeing, and mindful living is driving increased spending on wellness services and retreat experiences.

Michelle Song
Michelle Song
Director, Singapore