Crystal Liu

Director, Beijing, China

Ms Liu is a Director in the Beijing office.

Viewpoint

Emerging Technology & Wellness

Horwath HTL NZ recently presented at the 2026 Design Inn Symposium in Adelaide, a partnered event with the Asia Pacific Hotel Industry Conference & Exhibition. This provided a timely opportunity to explore the intersection of wellness and technology, and to consider how emerging innovations are shaping the future of hospitality design, guest experience, and human wellbeing.

Douglas Drummond
Douglas Drummond
Director – Tourism and Leisure, New Zealand
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How Asia Pacific is defining the future of luxury outdoor lodging

For a long time, luxury was about having more – more layers in the plush bed, more entertainment in the itinerary, more Michelin-starred dinners, more dedicated attention. The new luxury? It is more of less, and more of what cannot be bought or owned.

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore
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Beyond hospitality: the Resort as economic engine

The next generation of island destination communities must be underwritten as integrated economic platforms — not as hotels with real estate attached. The next great island resort will not be judged only as a resort. It will be judged as economic infrastructure.

Bryan Younge
Bryan Younge
Managing Partner, USA
Report

Czechia Hotel & Chains Report 2026

This comprehensive data-driven analysis tracks the rapid transformation of the Czech hospitality real estate market through 2026. Explore the core macroeconomic indicators, shifting inbound tourism demand patterns, institutional CEE hotel transaction volumes, and evolving branded chain penetration rates defining Prague and the broader regional luxury wellness resort sub-markets

Liliane Otsuka
Liliane Otsuka
Consultant, Austria
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Why your sustainability lead should report to your CFO

For years, the hospitality industry has kept sustainability in a silo – a “nice-to-have” function often relegated to marketing or corporate social responsibility. However, a new financial reality is forcing a radical restructuring. With insurance premiums in the hospitality sector jumping by 19.5% year-on-year, sustainability has moved from an aspirational branding exercise to a core, fiduciary risk-mitigation function that belongs alongside financial reporting.

James Chappell
James Chappell
Global Business Director, Corporate
Viewpoint

Your hotel’s data: who actually controls and owns it? 

Most hotel owners assume the data sitting in the systems on their property — guest profiles, booking histories, operational records, financial transactions — belongs to them. After all, it is their asset, their guests, their hotel performance. The assumption is intuitive, but in most of Asia Pacific, this assumption is wrong.

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore