Operational Support
What gets measured gets done, so start measuring
We show you the standards, then help you smash through them.
Offices Globally
Projects Completed
Hospitality, Tourism and Leiure Experts
Experience
Bold steps forward
We help ambitious clients achieve extraordinary outcomes.
Services
Let us help you succeed
Whatever your focus, we have the expertise.
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Market Concentration, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Institutional Support
Investment promotion, NTO / RMO / DMO / convention bureau advisory & coaching, Short-term rental accommodation, Tourism and digital statistics, Tourism regulation and legislation
Litigation Support/Expert Witness
Market Concentration
Operations
Data Analytics, KPI Analysis & Benchmarking
Technology & Digitalisation
AI in Tourism, Digital Transformation Strategy, E-Governance Portals for Tourism, E-Statistics for Tourism, Tourism Data Hubs and Platforms, Tourism Marketing Automation
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Market Concentration, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Theme Park Liability, Theme Park Management & Franchise Issues, Theme Park Premises Liability, Theme Park Safety & Security, Theme Park Standards of Operations, Theme Park Wrongful Termination, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, Theme Park Flow Managment, Theme Park Ticketing Solutions, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Institutional Support
Investment promotion, NTO / RMO / DMO / convention bureau advisory & coaching, Short-term rental accommodation, Tourism and digital statistics, Tourism regulation and legislation
Litigation Support/Expert Witness
Market Concentration
Operations
Data Analytics, KPI Analysis & Benchmarking
Technology & Digitalisation
AI in Tourism, Digital Transformation Strategy, E-Governance Portals for Tourism, E-Statistics for Tourism, Tourism Data Hubs and Platforms, Tourism Marketing Automation
Capabilities
Creative solutions
Clarity in a complicated world.
Strategy and Planning
It can be hard to know what the right move is. We understand the path ahead, let us help you succeed.
Growth, Sales and Marketing
Do more with what you have. Get your focus and resources to the right place.
Operational Support
What gets measured gets done, so start measuring. We show you the standards, then help you smash through them.
Transaction Advisory
When there is a deal to be done, you may only have one chance. Let's get it right.
Research
Expert insights
Cutting-edge analysis.
Ireland Annual Hotel Industry Survey 2022
Crowe/Horwath HTL Ireland recently released the 26th Annual Hotel Industry Survey – a survey of the Pandemic Era, 2020 and 2021. Across 2020 and 2021, the hotel sector in Ireland recorded a massive loss in revenue due to the Government restrictions imposed to curb the spread of COVID-19, including periods of business closure, travel restrictions and social distancing as well as the reduction in worldwide travel. Revenue fell by 65% in 2020 and 49% in 2021 against 2019 levels. The extremely low occupancy levels of 29.6% in 2020 and 39.5% in 2021, compared to 73.8% in 2019, further confirm the unprecedented impact that the pandemic had on business levels in comparison to a normal year of trading. The cumulative impact of supports from the Government was to convert the sector from loss-making to profitable at EBITDAR level. These supports included a reduction in VAT to 9%, payroll support schemes (TWSS and EWSS), the COVID Response Support Scheme (CRSS) and other grants and cost waivers. However, the levels of EBITDAR profits for 2020 and 2021 were still down 82% and 42% respectively on 2019 levels.compared to 2019, reflecting the unprecedented challenges faced by the industry.
Planning is Everything; the Plan is Nothing.
Former US President Dwight Eisenhower famously stated, “Plans are worthless, but planning is everything.” This perspective holds significant relevance for the hotel industry, especially in the context of the COVID-19 pandemic, which has underscored the need for adaptable and strategic planning.
Digital bodyguard in Hotel Asset Management
In the rapidly evolving landscape of digitalization, the hospitality industry faces significant challenges in safeguarding valuable data and maintaining robust cyber security. The concept of a ‘Digital Bodyguard’ is introduced to address these challenges, emphasizing the crucial role of cyber security as part of hotel asset management.
Benelux HOSTA Report 2023
The Netherlands’ hotel market remains a robust asset class, demonstrating resilience despite economic challenges. The sector’s performance, as tracked by key indicators like Occupancy (Occ), Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR), shows positive trends since the COVID-19 pandemic’s impact in 2020. The market’s recovery is driven by strong domestic and international demand, and strategic adaptations by hoteliers.
