Carol Trujillo

Director, Madrid, Spain

Carol Trujillo és una directora consumada amb més de deu anys d'experiència en el lideratge de departaments de recursos humans i en el desenvolupament de solucions estratègiques de recursos humans.


Bio

La seva experiència rau en proporcionar orientació als clients que naveguen per reptes organitzatius complexos, incloses les expansions, l'establiment i l'avaluació de departaments de recursos humans i la prestació de serveis d'assessorament a mida. Carol es dedica a cultivar relacions sòlides amb els clients que facilitin el creixement i la transformació sostenibles.

La seva àmplia experiència inclou la col·laboració amb diverses parts interessades per facilitar la transformació en empreses nacionals i internacionals, així com en startups de diverses indústries. La seva experiència abasta una sèrie d'àrees, com ara processos culturals, contractació, incorporació, pressupostos, desenvolupament, formació, auditories internes i externes, procediments disciplinaris i optimització d'entorns de treball.

Carol ha acumulat més de set anys d'experiència en la indústria hotelera global, durant els quals ha desenvolupat una profunda comprensió dels reptes als quals s'enfronta el personal a nivell de camp i les necessitats dels departaments. Això li ha permès actuar com a pont eficaç entre les organitzacions i els seus empleats. És experta en navegar tant per processos operatius com per iniciatives estratègiques, impulsant solucions impactants a diversos nivells.

Coneixements d'experts

Anàlisi d'avantguarda.

Article

Loyalty as a Value Multiplier in Hospitality

Currently, over half of hotel stays result from loyal customers, contributing significantly to occupancy, profitability, and income stability (Source: Marriott, Hilton, Hyatt, Wyndham and Choice public filing). Strengthening loyalty programs is a strategic priority in Europe; in Spain, some chains boast over 15 million registered users, generating more than 50% of direct channel sales. (Source: Hosteltur)

Philip Bacon
Philip Bacon
Director Sènior, Spain
Article

Hotel Financing Challenges in 2025

The modernization of Spain’s hotel sector has progressed at different speeds in recent years. While large hotel groups and high-category assets have successfully attracted investment for their repositioning, medium and small hotels— which constitute a fundamental part of the sector and are mostly owned by individual proprietors—face a structural deficit in CAPEX investment. This lack of resources limits their ability to modernize, affecting their competitiveness and jeopardizing their viability against large investors and hotel chains.

Antoni Cuadrada
Antoni Cuadrada
Director Sènior, Spain
Article

Talent Management in Independent Hotels: A Key to Competitiveness

The professionalization of Human Resources processes in independent and family-owned hotels is essential for improving competitiveness. Staff turnover, the lack of qualified talent, and the need to enhance organizational culture are challenges that can be addressed through effective training strategies, career development plans, and an attractive employer brand. Investing in talent management not only reduces costs and improves team satisfaction but also has a direct impact on service quality and guest experience.

Informe

Spain Hotels and Chains Report 2024

The Spain Hotel & Chains Report 2024 provides a comprehensive overview of the latest trends, developments, and key statistics shaping the Spanish hotel market. As one of the leading tourism destinations globally, Spain continues to experience robust growth in its hospitality sector, driven by strong investment, evolving consumer preferences, and the expansion of both domestic and international hotel brands.

Philip Bacon
Philip Bacon
Director Sènior, Spain
Informe

Spain Hotels & Chains Report 2023

The Spain Hotels & Chains Report 2023 provides a comprehensive analysis of the Spanish hotel industry, highlighting the sector’s recovery post-pandemic and the ongoing expansion of hotel chains across the country. The report delves into key trends, market dynamics, and investment activities shaping Spain’s hospitality landscape.

Philip Bacon
Philip Bacon
Director Sènior, Spain
Informe

Portugal Hotel & Chains Report 2022

As we move past the pandemic, hotels have been experiencing a sharp upturn in performance, almost reaching 2019 levels. The march and rise of the brands and branded hotels seem inevitable however. The question remains; however, how many brands is too many and how good are we as an industry at explaining to the clients what each stands for? Portugal’s potential as a global tourist destination is now clear to all, and proof of this is found in an improvement in tourism statistics, which in turn translates into greater interest from international investors. International branded hotel supply is increasingly significant, far outstripping the national offer and showing a need for greater diversification by local chains.

Philip Bacon
Philip Bacon
Director Sènior, Spain