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Between visibility and independence – the dominant market position of Booking.com
The online travel agency (OTA) Booking.com was founded in Amsterdam in 1996 and is now one of the best-known international booking portals for vacation accommodation.

ROI of investing in guest service delivery
Hoteliers absolutely must place more emphasis in the annual budget on training and empowering the people delivering our service. The tangible aspects of any lodging asset are easy to value – the real estate, physical structures, grounds, FF&E, and amenities—and make estimating return on these investments a fairly straight forward process. However, many owners and operators neglect to consider the incredible impact exceptional guest service can have on bottom-line profitability.

Poland hotel industry on the rebound
Not much seems to have happened lately in the hotel scene in our part of the world (Central & Eastern Europe), but it is now exuding more optimism and feels confident of future growth Everyone remembers how during the pandemic the hospitality sector was hit harder than almost every other, apart from maybe retail. Indeed, no one even seemed to want to talk about hotels for many years after, preferring the promise of new niches, such as PRS and PBSA.

Tourism, real estate, and the challenges of urban balance
In many of Portugal’s major cities, public spaces have become venues for demonstrations demanding more affordable housing. Tourism is often seen as a key contributor to various urban challenges, with critics pointing fingers at real estate developers who prefer the profitability of tourist accommodations over providing residential options for the middle class. Additionally, local and central authorities are often criticised for favouring these interests.

Tourism is a value of civilisation
Portugal has seen sustained growth in tourism, fueled by the increasing international recognition of its unique value proposition and substantial investment in the sector.

The Brand Bubble: Navigating an overloaded market
Our latest report delves into the evolution of the hotel industry, explores the transformation of the hotel industry over the past few decades, focusing on the shift from ownership to franchising and branding as a strategic response to high costs and risks.
