Chelsea Wong

Director, Singapore

Chelsea Wong brings over a decade of experience in the hospitality consulting industry to her role as Senior Consultant at Horwath HTL's Singapore office.


Bio

Chelsea Wong is a Senior Consultant at Horwath HTL Singapore, bringing over a decade of experience in the hospitality consulting industry. Her expertise lies in market and financial feasibility studies, renovation and repositioning projects, operator selection, benchmarking, and destination development.

Since 2014, Chelsea has successfully led numerous consulting projects across dynamic markets, particularly in China and Southeast Asia. Her deep understanding of the hotel industry, combined with her hands-on experience in hotel operations and management, enables her to deliver insightful and practical solutions tailored to the unique needs of her clients. Her three years in hotel operations before transitioning to consultancy have provided her with a comprehensive perspective on the challenges and opportunities within the sector.

Chelsea’s passion for the hospitality industry is matched by her academic achievements. She graduated with first-class honours in Hotel and Tourism Management from The Chinese University of Hong Kong in 2010, reflecting her dedication to excellence from the outset of her career.

Chelsea continues to leverage her expertise and enthusiasm for the hospitality industry to drive successful outcomes for clients, positioning herself as a trusted advisor in the region’s ever-evolving tourism landscape.

Expert insights

Cutting edge analysis.

Viewpoint

Turning Spas, Gyms and Retreats into profit centers

Historically, spas and gyms were considered an “amenity” or a nice-to-have perk intended to elevate the brand perception or to fulfil the “star rating” requirement. Today, the growing global emphasis in the post-COVID era on healthy lifestyles, work-life balance, mental wellbeing, and mindful living is driving increased spending on wellness services and retreat experiences.

Michelle Song
Michelle Song
Director, Singapore
Viewpoint

A tribute to Hotel General Managers

Across the hospitality industry, the role of the Hotel General Manager (GM) has continued to expand in both scope and complexity over the years. Nowhere is this more visible than during regional or global GM conferences organised by international hotel groups, where General Managers gather to align on corporate direction and priorities.

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore
Viewpoint

Awakening Horizons: Hotel Market Update for Kota Kinabalu, the Land below the Wind

Nestled on the shores of the South China Sea, Kota Kinabalu (KK) in Malaysia continues to captivate travelers with its unique blend of pristine islands, lush rainforests, and vibrant cultural heritage. The city serves as a gateway to Borneo’s unparalleled natural wonders, making it a highly sought-after destination for both leisure and adventure travelers. In this report, we will explore some exciting updates and the current outlook for the hotel and tourism market in Kota Kinabalu, reflecting the dynamic and evolving landscape of the region.

Chelsea Wong
Chelsea Wong
Director, Singapore
Viewpoint

Outdoor Lodging in Asia Pacific

The rise in global demand for outdoor lodging products has emerged as a key trend in travel, captivating the imagination of travellers seeking unique, immersive experiences in nature without compromising on comfort and, in many cases, luxury. So, what is outdoor lodging and why does it matter now to hospitality industry stakeholders in Asia Pacific?

Shyn Yee Ho
Shyn Yee Ho
Director, Singapore
Report

Asia Pacific Hotel Sustainability Trends 2022

Greenview and Horwath HTL are pleased to present the annual Asia Pacific Sustainability Trends 2022 report, which is published for the seventh consecutive year. This report presents results of the 2022 Horwath HTL Asia Pacific Hotel Industry survey. For this year’s report, a total of 2,586 hotels across 15 countries participated by contributing information about their uptake in sustainability practices as well as utility data from 2021 calendar year. The data is compared against a 2019 baseline to provide insight into the average changes in energy and water consumption and costs by country and service type pre and post pandemic. Additionally, sustainability practices undertaken by hotels were also analyzed to understand implementation status at the country level. Continuous spreading of awareness and scaling of solutions globally will enable further advancement in this region. We are proud to support the industry’s effort to benchmark best practices in sustainability, with the results of this report contributing towards publicly available industry-wide initiatives for hoteliers to understand their properties’ sustainability standing: the Cornell Hotel Sustainability Benchmarking study, Green Lodging Trends Report and Greenview Hotel Footprinting Tool. We would like to acknowledge and thank the Honorary Advisory Board for the Horwath HTL annual hotel industry surveys and the supporting Country Hotel Associations for their participation and strong support.

Robert Hecker
Robert Hecker
Managing Director, Singapore
Report

Asia Pacific Hotel Sustainability Trends 2021

The “Asia Pacific Sustainability Trends 2021” report offers an in-depth look at sustainability practices within the hotel industry across 15 countries in the Asia-Pacific region. Compiled from data provided by 2,356 hotels, this sixth annual report examines the evolution of energy and water usage, cost trends, and the adoption of sustainability initiatives, particularly in the context of the COVID-19 pandemic.

Robert Hecker
Robert Hecker
Managing Director, Singapore