Hospitality Experience

Pre-opening Services for a Wellness Resort Development in Fiuggi

Provided pre-opening consulting services for a wellness resort development in Fiuggi, Italy, on behalf of a renowned Medical Wellness Retreat. Additionally, we provided on-site pre-opening services, including operational planning and readiness, to ensure a seamless launch of the resort’s wellness offerings.


Project scope

Horwath HTL was engaged to provide pre-opening consulting services for a wellness resort development in Fiuggi, Italy, on behalf of a renowned medical wellness retreat. The project aimed to establish the resort as a premier destination for medical and wellness tourism, blending cutting-edge health services with luxurious accommodations and holistic wellness experiences.

The engagement began with strategic planning to align the resort’s wellness offerings with market demand and the client’s brand vision. This included detailed advice on service programming, guest journey design, and integration of medical and wellness elements to create a seamless and transformative experience for visitors. Horwath HTL collaborated closely with the client to refine the operational model and ensure it catered to high-net-worth individuals seeking bespoke wellness solutions.

As part of the pre-opening services, Horwath HTL provided comprehensive operational planning, focusing on areas such as staffing, training, and operational workflows. The team worked on-site to oversee readiness activities, ensuring that all departments were prepared for the resort’s launch. This included setting up back-of-house processes, testing service delivery standards, and aligning the wellness programming with the resort’s facilities and technological capabilities.

Additional support covered marketing and sales strategies, ensuring the resort’s positioning effectively targeted its core audience and highlighted its unique offerings in the competitive wellness market. By addressing both operational and strategic aspects of the pre-opening phase, Horwath HTL ensured that the wellness resort was fully equipped to deliver a world-class guest experience from day one.

The successful pre-opening services enabled the resort to establish itself as a leading wellness destination in Fiuggi, setting a benchmark for excellence in medical and holistic wellness tourism. Horwath HTL’s expertise ensured a seamless launch, positioning the resort for sustained success in the growing wellness sector.

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