PreOpening Support for Steigenberger GrandHotel and Spa

Project Scope

Horwath HTL provided comprehensive support for the management and operational processes at Kaiserbad Heringsdorf Resort Hotel under a management contract with Steigenberger Hotels AG. This engagement involved assisting with the hotel’s operational setup and executing key management activities to ensure a successful opening and ongoing operations.

The project began with detailed planning to align the hotel’s operational framework with Steigenberger’s high standards and strategic goals. This included the development of standard operating procedures, recruitment assistance, and pre-opening staff training to ensure operational readiness. The operational setup encompassed establishing systems for all key areas of the hotel, ensuring smooth workflows and service excellence from the outset. Compliance with legal, safety, and brand standards was meticulously reviewed to facilitate a seamless launch.

In addition to operational preparations, Horwath HTL supported the marketing and sales efforts to build visibility and generate initial bookings. This involved collaborating on pre-opening campaigns and strategies to position the property competitively within the Heringsdorf market.

Following the opening, day-to-day management activities were carried out, including strategic oversight and operational guidance to maintain guest satisfaction and financial performance. Regular performance evaluations and adjustments were made to align operations with market dynamics and ensure long-term success.

Through this engagement, Horwath HTL played a critical role in the successful launch and ongoing management of the Resort Hotel Kaiserbad Heringsdorf, helping it reflect Steigenberger’s commitment to quality and service excellence. The collaboration established a strong foundation for the hotel’s sustained success in a competitive hospitality market.

Τοποθεσία του έργου

Heringsdorf, Germany