Operational Support
What gets measured gets done, so start measuring
We show you the standards, then help you smash through them.
Projects Completed
Global Offices
Hospitality, Tourism and Leiure Experts
Experience
Bold steps forward
We help ambitious clients achieve 
extraordinary outcomes.
Services
Let us help you succeed
Whatever your focus, we have the expertise.
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Market Concentration, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Institutional Support
Investment promotion, NTO / RMO / DMO / convention bureau advisory & coaching, Short-term rental accommodation, Tourism and digital statistics, Tourism regulation and legislation
Litigation Support/Expert Witness
Market Concentration
Operations
Data Analytics, KPI Analysis & Benchmarking
Technology & Digitalisation
AI in Tourism, Digital Transformation Strategy, E-Governance Portals for Tourism, E-Statistics for Tourism, Tourism Data Hubs and Platforms, Tourism Marketing Automation
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Market Concentration, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Theme Park Liability, Theme Park Management & Franchise Issues, Theme Park Premises Liability, Theme Park Safety & Security, Theme Park Standards of Operations, Theme Park Wrongful Termination, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, Theme Park Flow Managment, Theme Park Ticketing Solutions, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Institutional Support
Investment promotion, NTO / RMO / DMO / convention bureau advisory & coaching, Short-term rental accommodation, Tourism and digital statistics, Tourism regulation and legislation
Litigation Support/Expert Witness
Market Concentration
Operations
Data Analytics, KPI Analysis & Benchmarking
Technology & Digitalisation
AI in Tourism, Digital Transformation Strategy, E-Governance Portals for Tourism, E-Statistics for Tourism, Tourism Data Hubs and Platforms, Tourism Marketing Automation
Capabilities
Creative solutions
Clarity in a complicated world.
Strategy and Planning
It can be hard to know what the right move is. We understand the path ahead, let us help you succeed.
Growth, Sales and Marketing
Do more with what you have. Get your focus and resources to the right place.
Operational Support
What gets measured gets done, so start measuring. We show you the standards, then help you smash through them.
Valuation and Transaction Advisory
When there is a deal to be done, you may only have one chance. Let's get it right.