Operational Support
What gets measured gets done, so start measuring
We show you the standards, then help you smash through them.
Projects Completed
Global Offices
Hospitality, Tourism and Leiure Experts
Experience
Bold steps forward
We help ambitious clients achieve extraordinary outcomes.
Gran Hotel las Caldas Operational and Technical Due Diligence
Oviedo, Spain
Hospitality
Operational Support
Assets
Spain Office
Hotel Samil Operational and Technical Project Monitoring
Vigo, Spain
Hospitality
Operational Support
Assets
Spain Office
Hoteles 2010 Secures €16.2M Refinancing
Barcelona, Spain
Hospitality
Operational Support
Transactions
Spain Office
Limited Service Hotel Rental Contract Analysis
Barcelona, Spain
Hospitality
Operational Support
Assets
Spain Office
Operator & Investor Search for Real de la Quinta
Málaga, Spain
Hospitality
Operational Support
Assets
Spain Office
Services
Let us help you succeed
Whatever your focus, we have the expertise.
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Market Concentration, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Institutional Support
Investment promotion, NTO / RMO / DMO / convention bureau advisory & coaching, Short-term rental accommodation, Tourism and digital statistics, Tourism regulation and legislation
Litigation Support/Expert Witness
Market Concentration
Operations
Data Analytics, KPI Analysis & Benchmarking
Technology & Digitalisation
AI in Tourism, Digital Transformation Strategy, E-Governance Portals for Tourism, E-Statistics for Tourism, Tourism Data Hubs and Platforms, Tourism Marketing Automation
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Market Concentration, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Theme Park Liability, Theme Park Management & Franchise Issues, Theme Park Premises Liability, Theme Park Safety & Security, Theme Park Standards of Operations, Theme Park Wrongful Termination, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, Theme Park Flow Managment, Theme Park Ticketing Solutions, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Asset Management
Asset Repositioning, Management Model Strategy (HMA vs Lease vs Franchise), Ongoing Asset Management Services, Operational Review / Audit, Owner Support in Budget Negotiations, Pre-Opening Services, Strategic FF&E Capex Planning, Strategic Opportunity Sourcing and Assessment
Institutional Support
Tourism flow managment, UNESCO Site Impacts Assessment and Flow Managment
Litigation Support/Expert Witness
Business Interruption Claims, Expert Valuation Testimony, Management & Franchise Issues, Premises Liability, Public Liability, Real Estate Tax Assessment, Rent Reviews & Lease Renewals, Safety & Security, Standards of Operations, Wrongful Death, Wrongful Termination
Operations
Data Analytics, KPI Analysis & Benchmarking, Performance Management Implementation, Recruitment, Talent Strategy, USALI implementation
Technology & Digitalisation
Digital Transformation Strategy
Institutional Support
Investment promotion, NTO / RMO / DMO / convention bureau advisory & coaching, Short-term rental accommodation, Tourism and digital statistics, Tourism regulation and legislation
Litigation Support/Expert Witness
Market Concentration
Operations
Data Analytics, KPI Analysis & Benchmarking
Technology & Digitalisation
AI in Tourism, Digital Transformation Strategy, E-Governance Portals for Tourism, E-Statistics for Tourism, Tourism Data Hubs and Platforms, Tourism Marketing Automation
Capabilities
Creative solutions
Clarity in a complicated world.
Strategy and Planning
It can be hard to know what the right move is. We understand the path ahead, let us help you succeed.
Growth, Sales and Marketing
Do more with what you have. Get your focus and resources to the right place.
Operational Support
What gets measured gets done, so start measuring. We show you the standards, then help you smash through them.
Valuation and Transaction Advisory
When there is a deal to be done, you may only have one chance. Let's get it right.
Research
Expert insights
Cutting-edge analysis.
A new talent cycle in hospitality
The hospitality industry is entering a new cycle of growth. Despite solid momentum in both investment and demand, it continues to face a persistent structural challenge: the shortage of qualified talent. In this context, the way people are managed has become a critical factor, with direct implications for operational sustainability and the guest experience.
Talent management in independent hotels: a key to competitiveness
The professionalization of Human Resources processes in independent and family-owned hotels is essential for improving competitiveness. Staff turnover, the lack of qualified talent, and the need to enhance organizational culture are challenges that can be addressed through effective training strategies, career development plans, and an attractive employer brand. Investing in talent management not only reduces costs and improves team satisfaction but also has a direct impact on service quality and guest experience.