Hospitality Experience
International Hotel Chain Portfolio Internal Audit and Operational Review
Horwath HTL India has been appointed as internal auditors for a portfolio of several hotels across India, managed by a leading global hotel operator.
Project Scope
Horwath HTL India has conducted audits for 18 hotels across 12 locations in India, encompassing a diverse range of properties from luxury to midscale hotels. These engagements were undertaken based on Horwath HTL India’s extensive expertise in domestic hospitality operations and best practices, ensuring that each hotel achieves operational efficiency while maintaining alignment with the brand’s global standards.
The audits focused on evaluating compliance with operational protocols, assessing service delivery, and identifying areas for improvement to enhance overall performance. Particular attention was paid to ensuring that the hotels adhered to brand standards while remaining competitive in their respective markets.
Internal Audit Reports were submitted periodically, providing a comprehensive analysis of operational and reputational risks. These reports quantified the potential impact of identified risks and offered actionable recommendations to mitigate them effectively. By addressing these risks, Horwath HTL India enabled hotels to improve operational resilience, safeguard their reputation, and maintain guest satisfaction.
The audits provided management teams with a clear roadmap for enhancing operational processes, aligning with global brand requirements, and optimising resource allocation. Horwath HTL India’s work ensured that these properties operated efficiently and consistently delivered high-quality experiences, reinforcing their market positioning and long-term success.
